Checking your payment went through

What you might see

• Confirming your payment…: wait a moment.
• You're on your plan: payment confirmed and your account is updated.
• Payment received: we have your payment but need to sort your plan out manually. We're on it and your account will be updated shortly.
• Payment not completed: nothing was charged. You can try again any time.
• We couldn't confirm this: if you were charged, it will still apply shortly. Otherwise, try again.

Still not right?

Contact support and choose Billing. Include the time of the payment.

Where to see your plan

Settings, then Plan and billing, shows your current plan and, for paid plans, a Paid through date.