Asking an issuer to confirm a document

A document confirmed by its issuer counts most toward your score. You ask from the document itself.

1. 1
   Open the document

   In the Document vault, open the document. Find Issuer confirmation.

2. 2
   Ask for confirmation

   Choose Ask us to confirm with issuer. Under Issuer, pick one from the list of approved issuers. If the list is empty, you see No approved issuers yet.

3. 3
   Send the request

   Choose Send request. The issuer sees the document and its reference, issue date, client and type, nothing else from your account.

4. 4
   Follow the status

   The document shows Waiting for the issuer, then Confirmed by the issuer. If the document changes after confirmation, the confirmation lapses and you can Ask an issuer again.